Customer Reviews

Read what some of our satisfied insurance customers have to say about Southwest Insurance Center! If you’d like to provide your feedback, please submit your online review.

  • Susan P.
    I could tell that they really had my best interests in mind.Read Full Review

    “I usually don’t write reviews but I have been so impressed with the service that Mark and Jason have given us that I wanted to share. Our agent at St Farm who we had been with for 25 years passed away about a year ago so we decided it was time to reassess our current policies and try to find another agent that we felt comfortable with. Before talking with Jason , I took a copy of our policies to another agency and they were not able to even come close to being able to match our current coverage without increasing our cost of insurance dramatically. My friend recommended we give Jason and Mark a call. Jason showed me areas in our policies where we were very under insured and recommended some changes in order to protect us more. In no way did I ever feel pressured to buy something I didn’t need. Just the opposite. I could tell that they really had my best interests in mind. After increasing the coverage on many of our policies and including some riders that I never would have thought about, the cost of our insurance was only about $200 dollars more per year than we had been paying. Southwest Insurance now insures our home, 3 cars, 2 boats and has our personal umbrella policies. I really think we have found another agency that we can trust.”

  • Megan Henderson
    Best people to come to when it comes to insurance.Read Full Review

    “Best people to come to when it comes to insurance. Mark has been a joy to work with. He’s honest and will do whatever he can to make his clients happy. Thank you for being awesome go-to people. <3”

  • John Schuller
    ...the best rates and service.Read Full Review

    “Customer center Agency that works hard to give their customer the best rates and service.”

  • Sharon C.
    Mark and his crew are always helpful...Read Full Review

    “I have worked with Mark for several years and it has made my job easier! Mark and his crew are always helpful when I request anything from copies of cards, to adjusted certificates, or even just paying the bill! Thanks for making my job a little easier!!”

  • Denise Costantino Tipton
    Mark goes above and beyond to help our family!Read Full Review

    “Mark goes above and beyond to help our family! Weekend, week night, he replies!! Would recommend to any of our family and friends!”

  • Jason S.
    Mark and Jason are both very helpful, and provide great customer service!
  • Roy R Kopstain III
    Thanks SW and Erie Insurance!Read Full Review

    “Mark and Jason helped me get an adjuster out at my home after having shingles blown off my roof during a wind storm. The adjuster has helped me graciously with a check to get a new roof in this process. Thanks SW and Erie Insurance!

  • Francis Leeman
    Mark is a great guy and goes above and beyond.Read Full Review

    “Mark is a great guy and goes above and beyond when it comes to taking care of his customers– best insurance agent I have ever had, period.”

  • Tony E.
    They care about servicing their customers like businesses used to care.Read Full Review

    “I’ve had my insurance through Southwest since approximately 2013 and in my dealings with them I have to say they are top-notch. They care about servicing their customers like businesses used to care.

    When I deal with Mark I feel he goes out of his way to be helpful. You will be speaking to a real person who really cares, not some corporate 800 number with a service center in some far-off country.

    These guys are the best, in my opinion.”

  • Beth Quint
    They were amazingly helpful... I can't say enough about Mark and Jason...Read Full Review

    “I had just moved from NY to IL and gotten insurance through Southwest Insurance. A week into living in our new home, we had a fire. I was having some difficulty with the insurance provider getting back to me so I reached out to Jason and Mark.They were amazingly helpful in getting the claim going again, so we could finally get our home put back together. I can’t say enough about Mark and Jason at Southwest Insurance. Thank you!!!”

  • Kerrie D.
    Mark and his team offered the lowest rates for the best coverageRead Full Review

    “We have been with Southwest Ins. Center since we moved here in Sept 2011 and could not be more pleased with their service. Out of four insurance quotes we got, Mark and his team offered the lowest rates for the best coverage. When we experienced flooding issues, Mark called us before we even called him — just to check on how we were faring with the rampant flooding in our area. We could not be more pleased with Southwest Ins. Center and often pass the word about their business.

  • Mari A.
    You can tell he values his customers as people.Read Full Review

    “Mark is friendly, professional, and prompt. You can tell he values his customers as people. I recently had to put in a claim and Mark guided me through the process so that everything went smoothly. He always answers his phone and responds to emails very quickly. Whenever I had a question he was always able to get the answer for me. He takes great care of his customers!”

  • Mike Alkatout
    ...explain all the options and help me decide what was best for me.Read Full Review

    “What an Amazing group, they are very friendly and helpful. They took the time to thoroughly explain all the options and help me decide what was best for me.”

  • BS
    Thanks for walking me through this claim in the basementRead Full Review

    “Thanks for walking me through this claim in the basement with the sump pump failure, you are awesome.

  • KC
    ...contacted the office by phone, I spoke to a very pleasant, live person.Read Full Review

    “Just switched my insurance after many years at a national company. Mark made the entire process totally painless and easy! He has a high level of knowledge and was very thorough in explaining all available options and service was extremely prompt. Not only did he save me money, but I also have better coverage at a lower price! One of the most refreshing parts of the process was that every time I contacted the office by phone, I spoke to a very pleasant, live person. Just another sign that Mark and everyone at the office is there for their customers! Karen C.”