Reviews

Mark, Unfortunately, we had to make a claim on our auto policy and this is always a stressful situation and there is always some concern when making a claim for the first time from a new insurance and with a untested agent. My wife and I were so happy and satisfied to find that our claim was handled so quickly and efficiently by both you and Erie Insurance. You showed real concern for our situation and quickly passed our situation on to Erie. Our appraisal was handled quickly at our own home, we were able to chose someone we trusted to do the repairs without delay, the repair shop had the check before we dropped off our vehicle and you contacted us to make sure we were happy with our repairs (which we were). Thanks again for all your help and its great to know we can depend on both our agent and insurance company when we need them! Ed and Guyla Sharp

Mark Ament is the best insurance agent I’ve ever worked with. We’ve worked with many insurance companies and have always received mediocre service at best so that is what we were used to and expected. Mark was on top of things from day one and is always quick to respond to my questions. He does what he says he will do and more. I would be happy to refer him to anyone of my friends or family. Jason and Tracy Locke

Dear Mark, I just wanted to thank you so much for all of your help with all of my insurance needs! You went above and beyond to make the process so easy for me! I so appreciate all you have done! Sherlyn

Mark, You have always shown a concern for your policy holders when making a claim and a desire to make sure that they are fully taken care of in the most immediate way. I thank you for your quick response to our needs during the flooding and your being able to find us reliable professional help in finishing our job. Sincerely, Bruce Edelson

Mark, Thank you Mark for all of your help during this difficult time. You have been so helpful in all areas of this matter. We are very happy to tell others of your helpfulness & professionalism in working with us. We certainly will refer people to you. Thank you, Jill Hill

Mr. Ament, Due to a storm which hit my area on June 29th, lighting hit the tree which tore down the power lines from my house. We were without, power. I called Erie Insurance the next morning and talked with Mark, he recommend an electrician and i called him to get started on my problem. That same day, the electrician did a temporary fix so that when Com Ed got the electric working again, it would go on for me. An Adjuster called me and informed me as to what was going to happen. I was already impressed at how fast this was moving. A couple of days passed and the tree was now removed from my yard. The adjuster called me again and aid she got all the pictures from the electrician regarding my claim and was going to issue a check for the entire claim. This process only took a week and then he next week i received the check in the mail. It is only two weeks now and today, the electrician and his crew are fixing my house to be whole again. I cannot express how good all the people involved with this claim were. I called a couple of times and they were pleasant and understanding and explained my concerns in full. I certainly will recommend Erie Insurance to family and friends. It is a welcome surprise to find out that some companies really do come thru for people in their time of need. Sincerely, Nancy Anzelone

Mark, EJ & I have the BEST insurance agent: Mark Ament of Southwest Insurance (Plainfield). Not only were his coverage quotes the most comprehensive for the least amount of money, but his customer service is unparalleled. He has to be one of the nicest, most helpful and conscientious people we have ever met. Several people “liked” the post and Tracy Locke also chimed in with her thoughts: Yes agreed!!! Mark is awesome. Every time I have a question or need help he responds so quickly and just gets it done. It’s unfortunate that service like that is so rare and that is why I appreciate him so much! Eric & Kerrie

Mark, As my Erie agent, YOU provided outstanding/excellent customer service and support. You responded in a very timely manner to all of my questions and concerns. Your recommendations for contractors to restore my basement were also outstanding. The work is just about completed and it’s been truly an excellent experience. They arrived at agreed upon dates and time and also kept me informed throughout the entire restoration process. Yes, you may post my response on your website. Regards, Terrance L. Jamison